Return & Refund Policy

1. Subscriptions

Some features of Bondhu (for example, replying to matches) require an active paid plan. Plan pricing, duration, and included features are shown in the app before you complete payment. By purchasing a plan, you agree to be charged the displayed amount.

2. General refund policy

Because a plan grants immediate access to premium features, purchases are generally non-refundable once the plan has been activated, except as described below or as required by applicable law.

3. When a refund may be issued

You may be eligible for a refund if:

• You were charged more than once for the same plan (duplicate charge);
• A technical error on our end prevented you from accessing the plan's features after payment;
• You were charged after cancelling your plan before the renewal date;
• Required by consumer protection law in your jurisdiction.

4. How to request a refund

Email support@bondhu.info within 7 days of the charge, with the email address on your account and the date of the transaction. We'll review your request and respond within 5–7 business days.

5. Approved refunds

Approved refunds are issued to the original payment method. Depending on your bank or payment provider, it may take 5–10 business days to reflect in your account after we process it.

6. Cancelling a subscription

You can cancel auto-renewal at any time from within the app (or through Google Play's subscription settings, if that's how you subscribed). Cancelling stops future charges but does not automatically refund the current billing period — your plan stays active until the end of the period you already paid for.

7. Changes to this policy

We may update this policy from time to time. Material changes will be announced in the app or by email before they take effect.

8. Contact us

Questions about a charge or a refund? Reach us at support@bondhu.info.